Terms & subscription policies

Operator and scope

Horton Technologies LLC operates the LodgeMind website and product. You may use this website to learn about the platform, explore the public demonstration, and contact us for lawful business purposes. If you act for a hotel or company, you are responsible for having authority to make commitments on its behalf.

This website is not an online checkout. A paid subscription begins only after we confirm a written order or service agreement with the hotel. That document records the property, authorized contact, user allowance, billing option, activation date, and any account-specific arrangements. If an agreed written service document conflicts with this general website overview, that document controls, subject to applicable law.

Subscription and included service

The standard offer is $100 per hotel per month or $1,000 per hotel per year, paid annually, in U.S. dollars. Both billing options include the same operations platform, up to five named user accounts per hotel, onboarding, and email support during business hours. Annual billing saves $200 compared with twelve monthly payments.

Onboarding covers help configuring the property, rooms, and initial users. It is handled primarily by email, with calls arranged when a particular setup issue needs one. There is no separate setup fee in the standard offer. Additional hotels, more than five users, custom work, or an integration require a written quote before any additional paid scope is added.

The platform is for hotel operational work. No external integration is currently included. Product updates do not constitute a promise to deliver a particular future feature or custom connection.

Billing and renewal

We agree on the payment method and billing arrangements directly. Any applicable taxes or additional quoted charges will be identified in the order or invoice. Do not send card details through the contact form or ordinary email.

The site does not enroll you in an automatic payment arrangement. Any recurring-payment authorization must be separately agreed. The written order states whether and how the subscription renews. We will communicate a proposed price change before asking you to renew at that price; an existing paid period is not repriced retroactively.

Cancellation and refunds

You can request cancellation of renewal through the contact form, selecting Billing, cancellation, or a refund, or through the support address confirmed for your account. Access continues through the paid period unless an agreed refund or a separate lawful suspension ends access sooner. A valid cancellation request is recorded when received, not when a staff member later replies.

You may request a full refund of your first subscription payment within 30 days of that payment. This applies to monthly and annual billing, with no onboarding or setup fee deducted. After the initial 30-day window, partial-period and prorated refunds are not offered. Duplicate or incorrect charges are corrected separately. See Refunds & cancellation for the complete request process.

Support and availability

Business-hours email support is included. Your onboarding information will identify the support address, hours, and time zone. We do not promise a fixed response time, telephone support, continuous monitoring, around-the-clock support, or an emergency response service in the standard offer.

Maintenance, updates, incidents, and network or third-party failures may affect availability. The public website and demo are provided as available. A service-level guarantee or a specific operational commitment must be separately documented; website descriptions and sample screens do not create one.

Accounts, content, and responsibilities

Each user must use an authorized account. The hotel is responsible for its users, account permissions, the accuracy and lawfulness of submitted records, keeping contact details current, and maintaining any independent records its operation requires.

The hotel retains its rights in the operational content it supplies. It authorizes us and necessary service providers to process that content to operate, secure, and support the service. LodgeMind software, branding, site design, and original materials remain the property of Horton Technologies LLC or its licensors. No ownership of the software is transferred by a subscription.

Do not use LodgeMind for prohibited material or unauthorized access. Do not submit payment-card information, health records, passwords, or unnecessary guest personal information. Follow the Acceptable use policy and the requirements of your hotel's own procedures and applicable law.

Public demonstration

Gold is a shared demonstration with sample hotel information and login instructions on its sign-in page. Demo data may be reset, changed, or removed. Do not put confidential, production, guest, payment, or other sensitive information into the demonstration. Demo access does not create a paid subscription or a reservation-system service.

Website information and legal boundaries

We aim to keep product information accurate. Sample screenshots illustrate workflows, not customer results or a guarantee of performance. No testimonial, customer count, certification, or external connection should be inferred from demonstration data or a product illustration.

To the extent permitted by applicable law, the public website is provided as is and as available, without an implied guarantee of uninterrupted or error-free operation. We are not responsible for third-party websites reached through external links. Nothing in these terms excludes rights or liabilities that applicable law does not allow to be excluded.

Paid-service warranty, liability, dispute-resolution, and governing-law provisions belong in the hotel's written service agreement. This website overview does not replace those account-specific documents or impose an undisclosed paid commitment.

Questions and updates

Use the contact form for questions about these policies or a proposed subscription. Our mailing address is Horton Technologies LLC, 1305 Barnard St #726, Savannah, GA 31401, United States. Updates to this website page will display a revised date; material account-specific changes will be communicated to the hotel's designated contact.